To maintain the freshness and quality of your beef products, please follow these guidelines:

• Refrigerate or freeze immediately upon receiving your order. Your order arrives in a 'chilltainer', and will be fine for a few hours, but do bring it in as soon as you can.
• Refrigerated items should be stored at or below 4°C.
• Frozen items should be stored at or below -18°C.
• Consume refrigerated products within 3 days of delivery for optimal freshness.
• The 'use-by' date on your products is intended more so as a 'freeze-by' date. Frozen products can be stored for up to 6 months. Once thawed, consume within 3 days and do not refreeze.

Details regarding our shelf products can be found on the individual product pages.

We're excited to announce that our Highlands Natural Subscription Boxes will be launching soon! These boxes offer a convenient way to receive regular deliveries of our premium, locally sourced beef and shelf-stable products.

Here's what to expect:

• Broth, Tallow and Multivitamin Subscriptions: Invoiced and submitted for fulfillment from the first day of subscription and each instance thereafter at the frequency you select.

• Monthly Beef Box Subscription Box: Invoiced on the 1st of each month, delivered during the first available delivery run of that month (i.e. the next run that has not yet closed for orders).

• Fortnightly Beef Box Subscription Box: Invoiced on your first day of subscription and each fortnight thereafter; deliveries begin in the next available delivery run (i.e. the next run that has not yet closed for orders).
  

Stay tuned for more information, and consider subscribing once available to ensure you never miss a delivery.

All our shelf-stable products - organic bone broth, beef tallow and supplements - can be ordered and delivered at any time you choose, Australia-wide.

For our premium regenerative beef, we operate scheduled delivery runs to ensure your products arrive fresh and in peak condition.

We are currently able to delivery our beef boxes to metro areas in NSW, Queensland, and Victoria. Enter your post code on check out to confirm if we can deliver to you. We’re working hard to expand our delivery range - stay tuned!

Our upcoming delivery runs are posted on our Regenerative Beef Box page. Please note that dates may adjust slightly based on public holidays or cold freight availability — we’ll keep you posted via email and social channels.

You’ll receive a confirmation email and SMS once your order is on the way.